Karla Baker has more than 30 years of experience in the hospitality industry, specializing in group sales, conference services and special events. In 1978, after graduating from the University of Wisconsin-LaCrosse with a Bachelor of Science in Parks and Recreation Administration, Karla moved to Colorado and began her career with the Snowmass Resort Association Recreation Department. From there she moved into health club management at the Snowmass Club and group services/sales at the Aspen Skiing Company. In 1990, she returned to the Snowmass Resort Association as Conference Services Manager for the Snowmass Conference Center, and in 1992 began her career in Group Sales. Specializing in the ski market, Karla also covers the Western Pacific states, Leisure Groups, and Fraternal Market.

Jim O’Leary has over 18 years of experience in the hospitality industry. A Chicago native, Jim graduated from Fenwick High School and the University of Illinois with degrees in Speech Communication and English. In 1989, he moved to his current home in Snowmass Village, Colorado. His hospitality experience began at the Stonebridge Inn, where Jim quickly moved up the ranks to become Front Desk and Reservations Manager. In 1990, he joined the Snowmass Village Resort Association (SVRA), managing the Telemarketing Department for the Conference Sales Department. In 1995, Jim became National Sales Manager. Currently, Jim covers the Midwest Region and state of Colorado, as well as the Icentive and Continuing Legal Education (CLE) markets.

Mark Viola's 18 + years of experience in the Hospitality Industry provide him with the perfect background for his role here in the Town of Snowmass Village's Group Sales Department. A graduate of Shaker Heights High School and Kent State University with a degree in Economics and Business, Mark moved to Snowmass Village in 1990 after working for developers assisting in the renaissance of Cleveland, OH. Mark's experience in constructing and leasing office buildings was a natural fit for the Silvertree Properties and VPM in Snowmass Village where he was responsible for the management of the 20,000 sq ft Silvertree Hotel and retail complex as well as being Property Manager for 50 high end condominiums and homes. Mark then moved onto the other side of the desk with his 10 years at the industry's leading software provider, First Resort Software. Mark was voted Software Technician of the Year twice in his tenure with FRS and then broadened his horizons by moving into sales. Mark's current responsibilities include the East Coast Region, Southern Coastal States and Texas as well as the High-Tech/Technology and Scientific Markets. He is a member of MPI and ASAE.

Kiesha Techau has more than 14 years of experience providing exceptional customer service. A Cincinnati native, Kiesha graduated from St. Ursula Academy and attended Xavier University on a soccer scholarship. In 2000, Kiesha moved to Colorado and began working for the Silvertree Hotel. There, she quickly adapted to the hospitality industry, advancing through several roles including Sales & Marketing Executive Assistant, Ski Group Manager, Wedding Coordinator and Conference Services & Catering Manager. In 2007, Kiesha joined the Town of Snowmass Group Sales Department, specializing in group sales, conference services and special events